FREQUENTLY ASKED QUESTIONS
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POSTAGE AND SHIPPING
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At Elite Gift Collection our promise is to provide excellent and prompt customer service. We endeavour to ensure that all items leave our warehouse in an excellent condition. Whilst we cannot accept responsibility of treatment of any of our items during shipment we will always be concerned if the item arrives in a less than perfect condition. If there is an issue please contact us within 24 hours of receiving shipment and we will endeavour to correct any problem.
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Our warehouse is located in Heathmont, Victoria. All goods can be collected from the warehouse by prior arrangement. In particular, if you purchase a large or bulky item and wish to save on postage please contact us to arrange local pickup. Furthermore, it you would like to purchase living plants instead of artificial ones please contact us and we can arrange this for you. Please note, this service is only available to local pickup customers.
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We aim to ship every order within 24 hours (excluding weekends) of a received payment. If your order requires adjustments, amendments or further information, we will contact you via phone or email. If you would like to make an adjustment to your order, please contact us as soon as possible. Once the package has left our warehouse we cannot recall it.
We choose to ship via Australia Post. Shipping charges are calculated based on the weight and dimension of your parcel and the shipping destination. To obtain a postage quote, please add the items you wish to purchase to your shopping cart. Proceed to checkout and enter an address then select Standard Post or Express Post. If selecting express post, please ensure that your location is within the designated Express Post Network by clicking HERE. Please note that in the instance that our shipping calculator overcharges, we will refund the difference to you on the same day your order is shipped.
Once your order has been shipped, a confirmation containing your tracking number will be
emailed to you. For updates on your parcel’s whereabouts, please log into the Australia Post
website HERE and enter your tracking number. Contact us if you need assistance to track your order.
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Please ensure that the address you enter is correct. No responsibility is taken for parcels which are shipped to an incorrectly entered shipping address.
INTERNATIONAL SHIPPING
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Unfortunately, Elite Gift Collection does not ship internationally. All orders must be shipped to an address within Australia.
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PAYMENTS
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Upon checkout, you will be required to select a payment method.
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Paypal
Make and accept payments from MasterCard and Visa Cards, as well as PayPal accounts.​
If you do not have a PayPal account you can still use this method to enter your Credit Card details. You will
be asked to continue as a Guest.
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Direct Deposit
You can pay for your purchases offline by transferring directly to our bank account. To pay by Direct Deposit please use the following bank details:
Account Name: Elite Gift Collection
BSB: 063 171
Account No: 10532513
Please note, your purchases will not be dispatched until payment has cleared in our bank account. If you have any queries regarding your offline payment please email us at elitegiftcollection@yahoo.com.au or call 0413 819 972
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PRODUCT INFORMATION
While it is unlikely, occasionally quantity discrepancies will occur on our site. If your order includes an item which is out of stock we will contact you to discuss your options. Obviously with some small pieces in the accessory range discretion is required, however, the actual size of our furniture pieces would not be an issue with small children.
RETURNS / EXCHANGES
We work hard to ensure that your order arrives to you in perfect condition. If your order is damaged on arrival or you have any other issues, please contact us immediately to resolve the problem. If you would like to request a Return or Exchange please view our Returns Policy here.
